Bikaneri Jewels

Returns & Refund Policy

At Bikaneri Jewels, every jewellery piece is handcrafted with exceptional care and undergoes strict quality checks before dispatch. We strive to ensure that every order meets the highest standards of craftsmanship and customer satisfaction.

Returns & Exchanges

We accept return or exchange requests only under the following circumstances:

  • You receive a damaged or defective product.
  • You receive an incorrect item.
  • The product has a verified manufacturing defect.

Return Eligibility

To be eligible for a return or exchange:

  • The request must be made within 48 hours of receiving the order.
  • The jewellery must be unused, unworn, and returned in its original packaging with all certificates, invoices, and accessories.
  • Customized, engraved, made-to-order, or personalized jewellery cannot be returned or exchanged.

Return Process

  • Contact our Customer Support within 48 hours of delivery by emailing sales@bikanerijewels.com or calling +91 99673 52183 .
  • Share your order number along with clear photographs or videos of the product and packaging.
  • Once our Quality Assurance team verifies the request, we will guide you through the return process.
  • After receiving and inspecting the product, we will process the approved exchange or refund.

Refund Policy

Refunds will be processed only in the following cases:

  • Wrong product delivered.
  • Damaged product received during transit.
  • Manufacturing defect confirmed by our Quality Assurance team.
  • Order cancelled by Bikaneri Jewels due to product unavailability.

Approved refunds will be credited to the original payment method within 7–10 business days, depending on your bank or payment provider.

Jewellery Repair & After-Sales Service

We offer professional repair and maintenance services for eligible Bikaneri Jewels products. Repair charges may apply depending on the nature of the service required. Our team will provide an estimate after inspecting the jewellery.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or bespoke jewellery.
  • Engraved or personalized products.
  • Jewellery damaged due to improper handling or normal wear and tear.
  • Products returned without original packaging, certificates, or invoice.

Need Assistance?

If you have any questions regarding returns, refunds, or repairs, please contact us:

Bikaneri Jewels

Office No. 11, Sputnik Building
Breach Candy, Mumbai, Maharashtra 400026, India

📞 +91 99673 52183

✉ sales@bikanerijewels.com

The Bikaneri Difference

Where Heritage Meets Timeless Luxury

For over 80 years, Bikaneri Jewels has been preserving India's rich jewellery traditions through exceptional craftsmanship, ethically sourced materials, and bespoke creations. Every masterpiece is thoughtfully handcrafted to become a treasured heirloom for generations.

Since 1942

Celebrating over eight decades of heritage, craftsmanship, and timeless luxury.

Handcrafted Masterpieces

Every jewellery piece is meticulously handcrafted by skilled artisans.

Bespoke Designs

Personalized creations designed exclusively for your unique story.

Certified Authenticity

Genuine diamonds, precious gemstones, and quality craftsmanship you can trust.

Responsibly Crafted

Thoughtfully sourced materials and ethical craftsmanship with uncompromising quality.

Pan India Delivery

Secure, insured, and premium delivery to customers across India.

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